Return/Refund Policy
We want you to love what you wear. If something isn’t quite right, we’re here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be:
Unworn, unwashed, and unused
In original condition with all tags attached
Free of stains, odors, or damage
Items returned that do not meet these conditions may be sent back to you.
Non-Returnable Items
The following items are final sale and not eligible for return or refund:
Sale or clearance items
Gift cards
Custom Items
Exchanges
If you need a different size or color, we recommend returning your item for a refund and placing a new order to ensure fastest processing. You may contact us at Mountainbrookadventures@gmail.com to begin the process
How to Start a Return
To initiate a return, please contact us at Mountainbrookadventures@gmail.com with your order number and reason for return. Once approved, we’ll provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Original shipping fees are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
Refunds
Once your return is received and inspected, we’ll notify you of approval or rejection.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos, and we’ll make it right.
Contact Us
If you have any questions about returns, feel free to reach out at mountainbrookadventures@gmail.com
Dispute Policy
We are committed to providing high-quality apparel and excellent customer service. To ensure a fair and transparent process, please review our dispute policy below.
Contact Us First
If you experience any issue with your order, we strongly encourage you to contact us before filing a payment dispute or chargeback. Most concerns can be resolved quickly by our support. Reach out Mountainbrookadventures@gmail.com
Eligibility for Disputes
Disputes may be considered for the following reasons:
You received an incorrect item
Your item arrived damaged or defective
Your order was never received (after confirmed carrier delivery issues)
Disputes will not be accepted for:
Incorrect sizing or fit (please review size charts before ordering)
Buyer’s remorse or changed mind
Items marked as final sale
Normal wear and tear
Orders that are being claimed as lost but we have confirmed delivery by the carrier
Resolution Process
Once we receive your complaint:
We will review the order details and any supporting evidence (photos, tracking info, etc.).
If approved, we may offer a replacement, store credit, or refund at our discretion.
Resolutions are typically processed within 5–10 business days.
Chargebacks & Payment Disputes
Filing a chargeback without first contacting us may delay resolution and can result in:
Order history review
Denial of future purchases
Submission of evidence to the payment processor, including delivery confirmation, order details, and communication history
We actively contest chargebacks that do not comply with our stated policies.
Fraud Prevention
We reserve the right to refuse service, cancel orders, or deny disputes if fraudulent activity or abuse of our policies is suspected.